Shipping policy

**Shipping Policy by Lux Perigold**

At Lux Perigold, we partner with a variety of trusted carriers for domestic deliveries within the United States and rely on DHL for our international shipping needs. Please note that every order undergoes a processing period, which is distinct from the shipping transit time. Once your payment is authorized and verified, we typically process orders within 2 business days, excluding weekends and holidays. After processing, standard domestic shipping takes an additional 3-7 business days, while international shipping ranges from 7-14 business days, depending on the destination and specific product details.

**U.S. Domestic Orders**
For expedited delivery, next business day and 2-day shipping options are available. Orders placed before 12 pm CST begin processing the same day; those placed after this time will start processing the next business day. Please be aware that orders placed after 12 pm CST on Fridays will ship on the following Monday. If you choose next business day delivery after 12 pm on Thursday or anytime on Friday, expect your order to arrive on Monday. Lux Perigold is not responsible for any delays caused by the carrier. During holiday seasons, courier delays are common, affecting delivery times. We offer free shipping on orders over $300 but cannot ship to U.S. Territories or P.O. Boxes at this time. Deliveries of $300 or more may require a signature upon receipt.

**Cancellation Policy**
Should you need to modify your order, please contact us within 24 hours of placing it at info@luxperigold.com. Orders already processed cannot be canceled.

**Missing, Lost, or Stolen Goods**
Lux Perigold is not liable for delays caused by lost, stolen, unclaimed packages, or incorrect shipping addresses provided by the customer. The address entered at the time of purchase is where your package will be sent. Ensure your shipping information is accurate to avoid delivery issues. If your item is lost or stolen, we are not responsible for the cost. Please contact your local post office for assistance in tracking missing items.

**International Orders**

**Taxes and Duties**
Taxes and duties will be displayed at checkout to prevent additional customs fees. Review your order carefully before submission, as international orders cannot be modified once placed. Lux Perigold is not responsible for additional customs charges.

**Customs Charges and Abandoned Packages**
If customs fees are refused by the recipient, resulting in package abandonment, DHL will charge a return fee, which the customer must cover. Without a customer response, the package will be disposed of by DHL, and no refunds, credits, or replacements will be provided by Lux Perigold.

**Customs Clearance Fees and Holding Times**
Lux Perigold is not accountable for customs clearance fees or delays caused by customs in your country. These are beyond our control.

**Customer Responsibilities**
Understanding your country's tax and duties regulations is essential before placing an order. Be aware of potential currency fluctuations. Once an order is placed, the selected delivery option cannot be altered, and processed orders cannot be canceled.

**Shipping Costs**

**US & Domestic Orders**
- **Standard Shipping (3-7 Business Days):** Shown at Checkout
- **2 Business Days Shipping:** Shown at Checkout
- **Next Business Day Shipping:** Shown at Checkout

**International Orders**
- **DHL Express (2-5 Business Days):** Shown at Checkout
- **DHL eCommerce Parcel Direct (7-10 Business Days):** Shown at Checkout
- **DHL eCommerce Parcel Standard (8-14 Business Days):** Shown at Checkout

For further details and options, please refer to our shipping information section. At Lux Perigold, we strive to ensure a smooth and efficient delivery experience for all our valued customers.